Removals Service Terms and Conditions for Wimbledon Customers

These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services within Wimbledon and the wider United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 "Company" means the removal service provider supplying the services.

1.2 "Customer" means the person, firm or corporate body booking the services.

1.3 "Services" means removal, relocation, packing, unpacking, loading, unloading, storage, clearance and any related services agreed in writing between the Customer and the Company.

1.4 "Goods" means all personal effects, furniture, equipment, stock, or any other items which are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services, including local and regional moves, packing and unpacking, and related services such as storage and furniture dismantling and reassembly where agreed in advance.

2.2 The precise scope of the Services will be as set out in the quotation and booking confirmation provided to the Customer.

2.3 Any additional services requested on the day of the move are at the discretion of the Company and may incur additional charges.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation.

3.2 Quotations are typically based on information provided by the Customer, including inventory, access details, distance, and any special requirements. The Customer is responsible for ensuring that all such information is accurate and complete.

3.3 Quotations are generally valid for a limited period as stated in the quotation. After that period, the Company may revise or withdraw the quotation.

3.4 The Company may conduct an in-person or virtual survey to assess the volume of Goods, access conditions in and around Wimbledon or other locations, and any additional requirements. The Company reserves the right to amend the quotation if the survey identifies information that differs from that provided by the Customer.

3.5 By confirming a booking, the Customer warrants that they are the legal owner of the Goods or have the full authority of the legal owner to enter into the Contract.

4. Customer Obligations

4.1 The Customer must ensure that:

(a) All Goods are properly packed and ready for transport, unless the Company has explicitly agreed to provide packing services.

(b) All Goods to be removed are clearly identified and separated from items not to be moved.

(c) The Company has free and safe access to the premises, including suitable parking and entry for removal vehicles within reasonable distance of the property.

(d) All necessary arrangements have been made for keys, lifts, parking permissions, loading bays, and access routes, including any local parking restrictions that may apply in the Wimbledon area or other locations.

(e) Appliances are disconnected, defrosted, drained, and prepared for transport in accordance with manufacturer instructions.

4.2 The Customer must not include in the Goods any items that are prohibited, hazardous, illegal, explosive, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to gas cylinders, flammable liquids, firearms, drugs, or live animals.

4.3 The Customer must ensure that all documentation, permits, consents, and authorisations required for the Services are obtained in good time.

5. Payments and Charges

5.1 The charges for the Services will be as stated in the quotation and booking confirmation. Prices may be based on hourly rates, fixed fees, or a combination of both.

5.2 Unless otherwise agreed, a deposit may be required to secure the booking. The remaining balance is typically payable on or before the completion of the Services.

5.3 Payment must be made using the methods accepted by the Company and within the time frame specified in the quotation or invoice.

5.4 If payment is not received when due, the Company reserves the right to:

(a) Suspend or refuse to carry out the Services.

(b) Charge interest on overdue amounts at the statutory rate until payment is made in full.

5.5 All fees are quoted exclusive of any applicable taxes unless expressly stated otherwise. The Customer shall be responsible for any such taxes or duties that become payable.

5.6 Where the Services are extended due to delays outside the control of the Company, additional charges may apply for extra time, waiting, or storage.

6. Cancellations and Changes

6.1 The Customer may cancel or reschedule the Services by giving written notice to the Company.

6.2 Cancellation fees may apply as follows, unless otherwise specified in the quotation:

(a) If the Customer cancels more than seven days before the agreed service date, no cancellation fee may be charged, although any non-refundable third-party costs may still be payable.

(b) If the Customer cancels between three and seven days before the agreed service date, the Company may charge up to 50 percent of the quoted price.

(c) If the Customer cancels less than three days before the agreed service date, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will try to accommodate the request but cannot guarantee availability. Changes may result in revised charges.

6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including adverse weather conditions, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and may offer an alternative date or a refund of any amounts paid for unused services.

7. Access and Parking

7.1 The Customer is responsible for providing adequate and lawful parking arrangements for the Company’s vehicles at all collection and delivery points.

7.2 Any parking charges, fines, or penalties incurred as a result of the Customer’s failure to arrange suitable parking, including restrictions in residential roads or controlled parking zones, may be charged to the Customer.

7.3 The Customer must inform the Company of any access issues, such as narrow roads, low bridges, height restrictions, or limited loading times, which may affect the execution of the Services.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to the Goods is subject to the limitations set out in this clause.

8.2 The Company will not be liable for any loss of or damage to:

(a) Jewellery, watches, precious metals, money, securities, or items of exceptional value, unless expressly declared in writing and accepted by the Company in advance.

(b) Plants, perishable goods, or items inherently susceptible to damage.

(c) Goods packed by the Customer where there is no visible external damage to the packaging at the time of delivery.

8.3 The Company will not be responsible for:

(a) Normal wear and tear, minor scratches, or scuffs arising from handling.

(b) Damage to furniture or Goods that are already fragile, weakened, or defective.

(c) Damage resulting from inadequate or unsuitable packing where this has been carried out by the Customer.

8.4 The Company’s total liability for any loss of or damage to the Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable value per item or per consignment, subject to any specific insurance arrangements agreed with the Customer.

8.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, income, opportunity, or enjoyment, arising from or in connection with the Services.

8.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded under applicable law.

9. Claims and Complaints

9.1 Any visible loss of or damage to the Goods must be notified to the Company as soon as reasonably possible and no later than 48 hours after completion of the Services.

9.2 Any non-visible loss or damage must be reported to the Company in writing within seven days of the completion of the Services.

9.3 The Customer must provide reasonable evidence of the alleged loss or damage, including photographs, descriptions, and any relevant documentation.

9.4 The Company will investigate any claim promptly and may request inspection of the Goods. The Customer must retain the Goods and any packaging until the investigation is complete.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in compliance with relevant UK waste and environmental regulations. The Company is not a general waste carrier unless explicitly stated and may not remove household rubbish, builders waste, or hazardous materials as part of standard removal services.

10.2 Where the Customer requests clearance or disposal of items, the Company will only remove items that are lawfully permissible to transport and dispose of and may apply additional charges for this service.

10.3 The Customer must not ask the Company to dispose of any waste or items in a manner that would breach local authority regulations or national environmental legislation.

10.4 The Company reserves the right to refuse to carry or dispose of any items that it reasonably believes may be unsafe, illegal, or in breach of environmental or waste management requirements.

11. Storage Services

11.1 If the Customer requires storage, the terms relating to storage, including charges, access, insurance, and notice periods, will be set out separately or incorporated into the quotation.

11.2 The Company may store Goods in its own facilities or in the facilities of third-party storage providers. In either case, reasonable care will be taken to safeguard the Goods.

11.3 The Customer remains responsible for ensuring that adequate insurance cover is in place for Goods in storage, unless agreed otherwise in writing.

12. Insurance

12.1 The Company maintains insurance appropriate to its business activities. However, this may not provide full replacement value for all Goods.

12.2 The Customer is strongly advised to arrange separate insurance cover for the full value of their Goods during transit and any storage period.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, traffic disruptions, accidents, strikes, civil unrest, or acts of government or public authorities.

13.2 In the event of a force majeure occurrence, the Company will notify the Customer as soon as reasonably practicable and will endeavour to resume the Services as soon as conditions allow.

14. Data Protection and Privacy

14.1 The Company will process personal data provided by the Customer in accordance with applicable UK data protection laws.

14.2 Personal data will be used for purposes connected with the provision of the Services, customer administration, accounting, and compliance with legal obligations.

14.3 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services or required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the parties and supersede all prior discussions, correspondence, or understandings relating to the subject matter.

16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.